FAQ
General FAQ
- You're in control. Whenever you want, however you like, the Fleshlight sexual gratification alternative is there to fulfill your sexual fantasies and meet your desires.
- Nothing is closer to the real thing. Our soft, pliable, non-vibrating SuperSkin sleeve has been designed to provide the most realistic intercourse simulation known to man.
- Improve stamina & performance. Whether you're a real Casanova or just a rookie to the game, there is always room for improvement. Test your skills, practice new techniques, and test how long you can last in one of our specially designed inserts, created for maximum sensation.
- Practice safe sex. The Fleshlight was created, in part, to address the risks associated with promiscuity, the spread of STDs (sexually transmitted diseases), and unwanted pregnancy. Whether you're having trouble finding a safe partner or waiting for the right one to come along, the Fleshlight offers a safe and satisfying means for expressing your sexuality.
- Lifetime of pleasure. With proper use and care, the Fleshlight will last you a lifetime. If only it were that easy with real sexual partners.
Our soft, pliable, non-vibrating Real Feel Super Skin® sleeve is made from a patented, high-quality material designed to replicate the sensation of penetrative sex. The molded sleeve comes housed in an attractive and sturdy canister that resembles an ordinary flashlight, allowing for simple and discreet storage. It's easy to use and clean, and is 100 percent safe. With proper usage, your Fleshlight will give you a lifetime of enjoyment!
The Fleshlight is approximately 10 inches (254mm) in length and 3.5 inches (89mm) in diameter with an insertable length of 9.5 inches (241mm) and most textures can accommodate men with a girth up to 7 inches (178mm).
Ordering & Payment Information
You may place an order online through the website or you may call into 07 3493 0172 or +61 7 3493 0172 for international orders and we can place the order for you over the phone. You do not need to create an account to place an order.
We use your personal information only for billing and shipping. Information is never sold, rented or shared with any other service or company! Besides your order, you will not receive any additional catalogs, mailings, or emails from Flaus.
Your personal information will be protected by the world's most advanced encryption technologies. The padlock on the bottom of your browser status bar ensures your order will be securely processed.
All discount/coupon codes are only valid for single usage and will only apply to non discounted products or combos. This can also NOT apply on a specific product level IE: Interactive toys, new product releases.
Sales are ran from time to time on the stores and are subject to change at any time.
Buy More Save More, or Tiered discount sales, are set to apply only on products/combos that are not currently discounted, or as per the specific product level noted above.
Orgy Discount is valid when adding 2 or more Fleshlight Girl products (non combo) to your order. This discount is not valid when other current discounts are being offered.
Shipping Information
Free shipping is offered on Domestic Australian Ground Shipped orders only. IE: orders within the continent of AUS. This is offered via Couriers Please and Australia Parcel Post. Free shipping is not valid on any express air freight service. Free shipping is offered on these qualifying orders once the order value reaches $150 AUD for Domestic orders. This amount can change from time to time, based on current promotions. Free Shipping is not valid on any Kiiroo products or the Liberator Mounts.
Most tracking numbers will be trackable within 24 hours of receipt of the email notification. If you received your tracking number and you've allowed 24-48 hours for Couriers Please, Australia Post or DHL to update their tracking information and still are not able to track your package, contact us.
No, we do not ship to freight forwarders.
Yes, we do require a signature for delivery, but you can opt for Authority to leave or redirection with the transport companies once the order has been consigned. If you opt for this choices, then you are accepting responsibility of the order being delivered.
Carriers may leave the package with an apartment management office or even on your front/back porch if the driver has been given authority to do so by you and the area is secure enough to leave the package. Otherwise, a notice will be posted that a delivery attempt was made and it will offer a variety of ways for you to obtain your order.
All orders are shipped in a plain, cardboard box. The shipping label will identify the shipper as Flaus. and will not reference "Fleshlight.com", "Sex Toy" or any other identifying description related to products designed for adults.
Contact Us to make changes to your shipping address if your order has not already been shipped. If it has been shipped already, there could be additional charges from the Transport Company.
You can also select to have your order shipped to a Pop Station or Pop Shop with Couriers Please or an Australia Post Parcel Locker
Contact Us to change or cancel your order; we make no guarantee that the change can be made before the order ships. We regret any inconvenience this may cause you.
Once you've received your package, contact us for an RMA number. DO NOT OPEN THE BOX! Simply write the RMA number on the box and ship the package to our facility. Use the address on Contact Us.
If a package is refused upon delivery and returned to our facility without an RMA number, the product value will be refunded upon receipt.
Afghanistan, Anguilla, Antigua & Barbuda, Argentina, Bahamas, Bahrain, Barbados, Belize, Bermuda, Bolivia, Bonaire, Brazil, Canary Island, Cayman Islands, China, Colombia, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, French Guiana, French Polynesia, Ghana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Indonesia, Iran, Iraq, Jamaica, Jordan, Kuwait, Lebanon, Lesotho, Malaysia, Montserrat, Morocco, Namibia, Nicaragua, Nigeria, Oman, Pakistan, Paraguay, Peru, Philippines, Qatar, Rwanda, Russian Federation, Saudi Arabia, Sri Lanka, St. Barthelemy, St. Eustatius, St. Kitts/Nevis, St. Lucia, St. Martin, St. Vicente, Suriname, Tanzania, Thailand, Trinidad & Tobago, Turks & Caicos, United Arab Emirates, Venezuela, Vietnam, Virgin Islands, Ukraine, UK Virgin Island-Virgin Gorda, Yemen
All orders are shipped via Couriers Please or Australia Post. If your address is a PO Box or Parcel Locker, then these orders will be shipped by Australia Post.
How long does shipping take?
PLEASE NOTE: SHIPPING TIMES DISPLAYED AT CHECKOUT ARE ESTIMATED DELIVERY TIMES FROM WHEN THE PARCEL IS SHIPPED, NOT FROM WHEN YOUR ORDER IS PLACED
- Our facility ships its packages Monday through Friday.
- Couriers Please and Australia Post both operate Monday through Friday.
- Couriers Please and Australia Parcel Post orders can take from 1 day to 2 weeks dependant on where the delivery address is within Australia. Australia Express post is overnight to all metro cities and 2 days to Perth. To calculate Australia Post delivery time frames please visit either Auspost Delivery Times
- All orders are generally processed within 24 business hours; however, we reserve the right to ship these orders in 1-3 business days from the date that payment is finalised.
- Any order delayed due to payment failure, changes requested by the customer, incomplete/incorrect shipping address, or back-ordered items will not be eligible for a partial shipping refund and may result in increased processing time.
Couriers Please uses a road freight network. The below time frames are estimates.
Brisbane and Greater Brisbane area, same day to next day delivery
Sydney and Greater Sydney area, 1-2 day delivery
Melbourne and Greater Melbourne area, 2-3 days delivery
Adelaide and Greater Adelaide Area, 3-4 days delivery
All other areas, 3 to 14 days delivery, depending on location
Australia Post - Parcel Post
Australia Post Parcel Post uses a road freight network. The below time frames are estimates.
Brisbane and Greater Brisbane area, 1-2 day delivery
Sydney and Greater Sydney area, 2-3 day delivery
Melbourne and Greater Melbourne area, 3-4 days delivery
Adelaide and Greater Adelaide Area, 4-7 days delivery
All other areas, 3 to 21 days delivery, depending on location
Australia Post - Express PostExpress Post is Next Day delivery for Metro Cities, baring Perth and Darwin, these are both 2 days. To check whether your postcode is next day or longer please visit the Australia Post Express Post Delivery Areas
Please note: Australia Post Express Post service cannot deliver the Fleshlight Launch, Kiiroo Onyx or Kiiroo Pearl products due to the Lithium Batteries being classified as Dangerous Goods. If you opt for this service and these products are in your order, we will refund the shipping cost and send via Parcel Post. You will be notified by email once we have done this.
All orders are shipped via or DHL Express or The Australia Post International Network.
Why is my country on the "Do Not Ship" list?Countries on the list are there because, in our experience, orders shipped to those countries have been confiscated by customs and are not delivered to the client or returned to our facility. The "Do Not Ship" list is subject to change at any time.
If your country is in the Ship List and Customs seizes the goods, it is up to yourself to claim with them how to receive the items. You as the buyer are responsible to know your countries customs laws in regards to importing products.
Are duty fees included in the shipping price?International orders may be subject to additional customs fees and duties. We do not include these additional costs as a part of the total amount. Any customs fees or duties applicable are to be paid by the Receiver.
Customs Documents must declare the full list of all items in your order, including any free items the order qualifies for. This also includes the true value of every item in the order. We will ensure that where a discount has been applied, it will be reflected on the commercial invoice to match what your order total was.
Please also note, you need to be aware of the import limits for your country and take into consideration the Currency Conversion rate when making the order.
Are taxes included in the order total?
All orders shipping to an Australian address are subject to GST (Goods and services taxes) and the total GST component will be shown at the checkout.
As of the 16th October 2020, Fleshlight Australia Pty Ltd now has to collect and remit GST on behalf of the New Zealand Internal Revenue Department (NZ IRD). All orders shipping to a NZ address are now subject to NZ GST. The total NZ GST component will be shown at the checkout.
All orders shipped to any other country are not subject to taxes and this will be shown at the checkout.
How will the items be declared in customs?We will declare the actual product value to customs, but name declarations are assigned per the following:
- Fleshlight Sleeve & Case = Rubber Novelty
- Fleshlight Sleeve = Rubber Sleeve
- Fleshlight Case = Plastic Housing
- Lubricant = Water-Based Liquid
- Vibrators = Personal Massagers
- Mr. Limpys = Rubber Massager
- Dildo's = Rubber Massager
- Fleshwash = Toy Cleaner
- Cock Rings = Rubber Massager
- Fleshlight Launch = Mechano-Therapy Appliance
- Sleeve Warming = Warming Rod
- Fleshpump = Hand Pump
- Renewing Powder = Corn Starch
- Vstroker = Input Device
- Liberator Mounts = Foam Pillow
Our standard commercial invoice contains all of these items listed, and notes the quantities of each that your order consists of.
Can you ship my item as a "gift"?Requests to ship your order as a "gift" will not be honoured.
DHL ExpressDHL Express is normally 1-2 day delivery with exceptions for out of Major City areas, or delays in customs clearance.
Australia Post International NetworkAustralia Post offers the below delivery options and their features.
Courier: 1-2 Business Days between major metro areas, tracking via SMS and Email notifications
Express: 2-3 Business Days between major metro areas, tracking via SMS and Email notifications, signature required on delivery
Standard: 6+ Business Days, tracking via Email notifications
Economy Air: 10+ Business Days, no tracking offered.
Returns
All items that are unopened and unused can be returned for product value. We will NOT accept opened/used items for return. All items must be returned within 30 days from the date the item is delivered for a product value refund. If you have any questions regarding a return please contact us using any of the methods listed on our Contact Us page before returning any products as any used products that are returned will be thrown away and no refund or reship will be issued.
Flaus
Attn: Returns
12 Smallwood Street
Underwood, Queensland, 4119 Australia
Make sure you contact us for an RMA number to return unopened merchandise before you send the item(s) back to us. We cannot accept returned merchandise that arrives without an RMA number on the outside of the package!
If you opened the item but it is defective or if it is not the item you purchased please call our customer service department at +61 7 3493 0172 so we can resolve the issue for you. We will need to see pictures to verify if it is a defect or the incorrect item. Once pictures verify it is a defect or the wrong item we will send a replacement at our expense. We do not need the incorrect/defective item(s) back.
Please note, an item is not deemed defective if it doesn't feel any good or you're not happy with your selection after use. Do to the nature of the products and their usage, we cannot offer a refund or credit in these situations.
*** You must contact us within 90 days of delivery for us to replace a defective/incorrect item. After 90 days we will not replace nor refund defective/incorrect items. ***
Sticky or Tacky Sleeves
As of 2017, we have made the move to Corn Starch for powdering the superskin at the QA level and the Owners recognise that it may be significantly stickier after rinsing if off with water after use. There is indeed a noticeable difference when comparing sleeves made prior to 2017 to today's most recently produced sleeves.
The bottom line is that the quality and chemical makeup of the super-skin gel has never changed and is of the same quality that the company has set in place for many years.
As such no replacements or refunds are offered for such complaints.
Please note, that whilst you may have a pre 2017 Pink or Fleshtone sleeve, if you have a Ice or Metallic sleeve at all, then it is also sticky and not powdered. The stickiness is the actual base materials and this level of stickiness changes due to how much colouring is added to the base materials.
To assist with removing the stickiness on your Pink or Fleshtone sleeves only, we recommend that you store them with Fleshlight Renewing Powder when not in use. Once this is rinsed off, it will be sticky again, but as long as you're using water based lubricant with the sleeve, the stickiness is not there during use.
If you would like a refund on an unopened item(s), please contact us to obtain an RMA number. We do not cover the shipping costs for returning an order to us. After we receive your return and inspect the returned merchandise, we will reimburse your credit card for the purchase price of the item as long as it is unopened/unused, less the original shipping fee.
Please allow us 10 business days from the time we receive your item to process your return.
Remember that we will not issue a partial product value refund on package deals; they must be returned all together! Any items that are returned to us used or opened will simply be disposed of and we will not issue a refund for them.
*** Please be aware that we cannot accept return merchandise that arrives without an RMA number on the outside of the package. ***
